Shipping and FAQs
Shipping and FAQs
Where do you ship?
We ship worldwide, ensuring your order reaches you wherever you are. Delivery times may vary depending on your location.
How much does shipping cost?
Shipping fees are calculated at checkout based on your shipping destination and order size. Free shipping may be available for orders exceeding a certain value, depending on your region.
How long will my order take to arrive?
Orders are typically processed within 2–7 business days. Exact delivery dates and times will be provided at checkout.
Can I track my order?
24/7 Dedicated Support
Yes, once your order is shipped, you will receive an email with a tracking link. Use this link to monitor the progress of your shipment.
What happens if my package is lost or damaged?
If your package is lost or damaged during transit, please fill out the form on our Contact Us page within 7 days of the expected delivery date. Our team will assist you in resolving the issue promptly.
Orders and Payments
What payment methods do you accept?
We accept the following payment methods:
Credit and debit cards (Visa, Mastercard, American Express).Your payment is processed securely.
Can I change or cancel my order?
Changes or cancellations can be made within 24 hours of placing your order. To request modifications, please fill out the form on our Contact Us page with your order number.
Returns and Refunds
For detailed information, please visit Returns and Refunds Policy page.
Products and Sizing
How do I choose the right size?
Each product page includes a detailed size guide to help you find the perfect fit. If you need additional guidance, feel free to reach out via our Contact Us page.
Are your products sustainable?
Yes, sustainability is at the core of what we do. Our materials are carefully selected to minimize environmental impact while ensuring durability and comfort.
General FAQs
Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website. Gift cards are non-refundable and have no expiration date.
Do you have an affiliate program?
Our affiliate program is currently in development. Stay tuned for updates on how to join and earn rewards by sharing Hyperion with your network.
Can I collaborate with Hyperion?
We’re always open to collaborations! If you’re interested in partnering with us, please submit a proposal via our Contact Us page.