Returns and Refunds Policy
Effective Date: 01.12.2024
Our Commitment
At Hyperion, we are dedicated to providing high-quality products and ensuring a seamless shopping experience.
If you are not satisfied with your purchase, our returns and refunds process is designed to be simple and efficient.
If you are not satisfied with your purchase, our returns and refunds process is designed to be simple and efficient.
Eligibility for Returns
We accept returns for most items under the following conditions:
1. Timeframe:
- Full-priced items: Returns or exchanges accepted within 30 days of delivery.
- Sale items: Returns or exchanges accepted within 14 days of delivery.
- Damaged or defective items: Must be reported and returned within 7 days of delivery.
2. Condition of Items:
- Items must be unworn, unused, and in their original condition.
- Original tags and packaging must be intact.
- Swimwear must include the hygiene liner.
3. Non-Returnable Items:
- Underwear, socks, and final sale items.
Return Process
To initiate a return or exchange, follow these steps:
1. Submit a Request:
- Fill out the contact form on our [Contact Us] page with your order number and reason for the return or exchange.
2. Follow Instructions:
- After reviewing your request, we will provide detailed instructions for returning the item, including a return shipping label if applicable.
3. Ship the Item:
- Securely package the item to avoid damage during transit.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error.
4. Confirmation and Processing:
- Once the item is received and inspected, we will process your refund or exchange within 7 business days.
Refunds
1. Timeline:
- Refunds are processed within 5–10 business days after the returned item is inspected and approved.
2. Refund Method:
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defect or error.
Exchanges
- Exchanges are available for items of equal or greater value, subject to availability.
- Follow the same steps as returns to initiate an exchange.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect:
- Complete the Contact form form within 7 days of delivery.
- Include photos of the issue and your order details.
- We will arrange for a free return and provide a replacement or refund promptly.
Important Notes
- Refunds and exchanges are only available in the country where the order was originally shipped.
- Partial refunds may apply if items are returned in incomplete or damaged condition (not due to manufacturing defects).
- Refund delays may vary depending on your payment provider.
Contact Us
For any inquiries about returns, refunds, or exchanges, please fill in this form.
Our team will respond promptly to assist you.
Our team will respond promptly to assist you.